Refund Policy
RMIT English Worldwide will refund:
1. If the Australian Government has refused to grant a visa:
a) If the Australian government refuses an initial visa, the refund amount will be tuition fees in full.
b) If the Australian government refuses to extend a student visa, the refund amount will be tuition fees less an administration fee of $200.
c) The refund will be made within 28 days (or 4 weeks) of receiving a student's written claim and certified evidence of the Department of Immigration and Citizenship (DIAC) rejection of the visa application.
2. If RMIT English Worldwide is unable to offer the course or the course is cancelled, then RMIT English Worldwide will refund all program money in accordance with the provisions of sections 27 and 29 of the Education Services for Overseas Students Act 2000.
3. If the application for a refund is received more than 28 days (or 4 weeks) before the enrolment date of the course:
a) The refund amount will be all fees less an administration fee of $400.
b) The refund will be made within 28 days (or 4 weeks) of receiving a student's written claim.
4. If the application for a refund is received less than 28 days (or 4 weeks) before the enrolment date of the course:
a) The refund amount will be all fees less an administration fee of $200 and a cancellation fee equivalent to 50% of the total course tuition fee (or no more than 12 weeks tuition fee).
b) The refund will be made within 28 days (or 4 weeks) of receiving a student's written claim.
No refund will be granted once the enrolment period has commenced in relation to points 3 and 4 above.
* This agreement does not remove a student's right to take further action under Australia’s consumer protection laws.
Refund Procedure
1. All applications for refunds must be made in writing to the Director, Melbourne Language Centre and made by the person requesting the refund.
2. Refunds will be made by an RMIT cheque in Australian currency (AUD) and refunded to the person who originally paid the fee (evidence must be provided).
3. Refunds will be sent to the payer’s home country address unless RMIT English Worldwide is unable to proceed with the course applied for. In this circumstance, the refund may be sent to the payer’s address in Australia upon written request by the student.
4. No refund will be granted if a student is reported to DIAC for a breach of visa conditions and has his/her visa cancelled.
Transfer Policy
1. No transfers of tuition fees will be made to another English language centre unless RMIT English Worldwide is unable to proceed with the study program applied for.
2. Students may transfer to a formal award program at RMIT University or another formal award institution if:
a) The transfer conditions are in accordance with government requirements, and;
b) The student produces evidence of a non-conditional offer letter:
c) Written notice is given 28 days prior to the commencement of the next ELICOS module of the course.
3. If students are approved for transfer to RMIT or another formal award institution, an administration fee of 20% of the portion of tuition fees to be transferred will apply.
4. Transfer of fees will occur within 28 days (or 4 weeks) of written notice.
Deferring, suspending or cancelling of a student’s enrolment
As defined in the National Code (for Registration Authorities and Providers of Education and Training to Overseas Students 2007 – Standard 13) a provider can defer, temporarily suspend or cancel a student’s course of studies only on the grounds of compassionate or compelling circumstances or misbehaviour by the student. Deferring or suspending a course must be reported to DEST and may affect the students’ student visa.
School aged dependents of intending students
Dependent children of intending students, between the ages of 5 (before April 30th) and 16, are required to attend school and payment in full of school fees will be required. Parents may apply to enrol their children at government or private schools, including schools with religious or cultural affiliations.
