This is the Quality Policy of RMIT Training Pty Ltd ("RMIT Training"), a wholly owned subsidiary of RMIT University. This policy applies to all areas of the Company, including the two businesses, which are:
RMIT Training seeks to protect and enhance RMIT University's reputation for excellence in quality education, training, publishing and consultancy products and services.
Our Commitment to our Customers
At RMIT Training, we are committed to providing our customers with quality education, training, publishing and consultancy products and services. Quality standards and customer satisfaction are measured in terms of service performance, reliability, relevance and timeliness.
RMIT Training is committed to communicating the strategic directions, objectives and achievements of RMIT Training to all staff and stakeholders to ensure that all staff operate consistently to meet the organisation's goals.
RMIT Training seeks to ensure that all products, services and processes meet customer and organisation requirements by vigilant and pro-active management and supervision. Systems and processes are regularly reviewed and monitored to ensure they are effective, relevant and correctly implemented.
Supporting our People
RMIT Training seeks to ensure that all staff are provided with the necessary information, training and resources to maintain the quality of our products and services to satisfy the needs and expectations of our customers.
Our company's mission, goals and objectives are directed towards ongoing process improvement as a basis for strengthening our competitive position and for improving product quality and service standards.